Effective Date: January 5, 2025

At ViatourVista, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the “Services”). By using our Services, you consent to the practices described in this policy.   

1. Information We Collect:

We collect various types of information to provide and improve our Services, including:   

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, date of birth, passport details, and other identification information necessary for travel bookings.
   

   
• Booking Information: When you book a tour or travel service through us, we collect information related to your booking, such as travel dates, destinations, accommodation preferences, flight details, and payment information.
• Account Information: If you create an account with us, we collect your username, password, and other profile information.
• Usage Information: We collect information about how you use our Services, including the pages you visit, the searches you conduct, the links you click, and the duration of your visits.
• Device Information: We may collect information about your device, including your IP address, browser type, operating system, device identifiers, and mobile network information.
   
• Location Information: With your consent, we may collect your precise location data through our mobile applications.
   
• Communication Information: We may collect information from your communications with us, including emails, phone calls, and chat logs.
• Marketing Preferences: We collect information about your preferences for receiving marketing communications from us.

2. How We Use Your Information:

We use your information for various purposes, including:

• Providing and Managing Services: To process your bookings, manage your account, communicate with you about your travel arrangements, and provide customer support.
• Personalization: To personalize your experience on our Services, such as recommending tours and destinations based on your interests and past bookings.
• Communication: To send you important updates, booking confirmations, travel itineraries, and other service-related information.
• Marketing: With your consent, to send you promotional emails and newsletters about our latest offers, tours, and travel tips. You can opt-out of these communications at any time.
• Improving Our Services: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and design of our Services.
• Security and Fraud Prevention: To protect our Services and users from fraud, unauthorized access, and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
   

3. How We Share Your Information:

We may share your information with the following categories of recipients:   

• Travel Suppliers: We share your booking information with airlines, hotels, tour operators, transportation companies, and other service providers necessary to fulfill your travel arrangements.
• Business Partners: We may share information with trusted business partners who help us provide and improve our Services, such as payment processors, analytics providers, and marketing agencies. These partners are contractually obligated to protect your information.
• Affiliated Companies: We may share information with our affiliates for internal business purposes, such as customer support and marketing.
• Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other legal bodies if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website of any such change in ownership or control.
   

   

4. Data Security:

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure server facilities, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.   

5. Data Retention:   

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the applicable legal requirements.   

6. Your Rights:

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:   

• Access: You may have the right to request access to the personal information we hold about you.
• Correction: You may have the right to request that we correct any inaccurate or incomplete personal information.
   
• Deletion: You may have the right to request the deletion of your personal information under certain circumstances.
• Restriction of Processing: You may have the right to request the restriction of the processing of your personal information under certain circumstances.
   

   
• Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
   
• Objection: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
   

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.   

7. Cookies and Similar Technologies:

We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your browsing activities on our Services. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:   

• Enhance functionality: To remember your preferences and settings.
• Improve performance: To understand how you use our Services and identify areas for improvement.
• Personalize content: To show you relevant information and recommendations.
• Targeted advertising: To deliver advertisements that are relevant to your interests (with your consent where required).

You can control cookies through your browser settings. You can choose to disable cookies or to receive a notification each time a cookie is being sent. Please note that disabling cookies may affect the functionality of our Services.

8. Links to Third-Party Websites:

Our Services may contain links to third-party websites or services that are not owned or controlled by ViatourVista. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.   

9. Children’s Privacy:

Our Services are not intended for children under the age of [Insert Age – e.g., 18]. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.   

10. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically.  

11. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:   

ViatourVista

 [email protected] 
+91-7434867088

By using our Services after the effective date of any changes to this Privacy Policy, you acknowledge and agree to the updated terms